Order errors are increasing, complaints never stop, and the team is always firefighting. The process is broken — not the people. I redesign the full order-to-cash flow, build clear SOPs, establish KPI frameworks, and structure the team for lasting performance.
Overstock on slow movers and stockouts on fast movers — simultaneously. Planning is disconnected from commercial reality. I implement a structured S&OP process that aligns demand with supply, reduces costly write-offs, and prevents lost sales.
Late deliveries, hidden costs, lack of transparency — and the relationship feels untouchable. I audit the contract, SLA, and operational data, then fix the relationship through structured renegotiation or run a tender to find a better partner.
Rapid growth has outpaced operational processes
Teams need experienced leadership through change
SAP implementation or optimisation